Refund policy

Return Policy

Items may be returned within the first 30 working days after goods has been received, ensuring that the product is received back to us in its original packaging or the same condition it was sold in. You will also need to provide the receipt of proof of purchase. Any and all costs resulting from delivery and collection will be for the customer’s account. Should the product be found to have a fault, Tech Craze will first attempt to repair, failing which we will replace the goods and should the problem still persist, only then will we do a refund.

To book a return, you can contact us by emails. If your return is accepted, we will then send you a return shipping label as well as further instructions.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, we will then process the refund within the next 7 working days. In this case, we will refund the price of the product in full, less the original shipping fee.

Refunds do not include any shipping and handling charges for all returns shown on the packaging slip or invoice. Shipping fees for all returns, must be paid and insured by the customer. You are responsible for any loss or damages during shipment.